Turn your customer contact team into a profitable team
Discover the core of your customer service strategy. Map hidden costs and inefficiencies within your support process. Leverage opportunities to generate profit through proactive customer service and an omnichannel approach with human and AI-based support.
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Capacity planning
+60%
Improvement in staffing accuracy
Time savings
-56%
Time saved through automated intraday management
Agent performance
+9%
Improvement in adherence through a transparent dashboard
Staffing costs
-4%
Reduction in staffing costs through more efficient deployment
Forecasting
Predict the future
Connect data from multiple systems to easily calculate the required capacity. Apply our integrated AI solution and consistently meet your SLAs.
Automated workforce planning
Always meet your SLA
Let Teamlead automatically create a staffing schedule based on required capacity. Teamlead immediately indicates on which days and times capacity is too low to achieve the service level.
Real-time management
Quickly adapt to changing circumstances
Teamlead advises on potential changes, so you stay on track. Monitor real-time changes in traffic and performance of each team member.
Integrations
Next level data analysis
Pull telephony and performance data from your contact platforms. Sync leave and availability data from Teamlead to your HR platform.
View integrationsUser-friendly tool with excellent service
"Teamlead is exactly what you need: no redundant features or complicated fields, just clear and simple software. The guidance was excellent, implementation was fast, and delivery was structured. The Teamlead team is easy to work with and the value for money is very strong."
A real efficiency boost!
"From Excel files to clear planning in Teamlead. It helps me deploy our KCC staffing far more effectively. In one glance I can see whether staffing is correct and where I need to intervene. It is intuitive and easy to configure."
70 employees in 1 app
"We are happy we chose Teamlead. It is practical and affordable. Requested adjustments are open for discussion and can often be delivered quickly. That means Teamlead keeps improving in line with our needs."
Get started with Teamlead
Dozens of companies see Teamlead as a full-fledged team member.
Curious how much time you can save by working with Teamlead? We'll show you in a free demo. We ask for 15 minutes of your time and promise many saved hours afterwards.